Refund policy

Returns & Refund Policy

Due to the handmade and custom nature of our mule tape halters and tack, all sales are final.

Braided Brilliance does not accept returns, exchanges, or cancellations once an order has been placed.

Customers are responsible for reviewing product descriptions, sizing, and order details carefully before purchasing.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and assist with a resolution.

Return shipping costs, customs fees, duties, taxes, and brokerage fees are the responsibility of the customer unless the issue is due to an error on our part.

Questions? Contact us at bbhalters@gmail.com before placing your order if you have any concerns.