Shipping & Refund Policy

We offer flat-rate shipping to make checkout simple and transparent:

• Canada: $25 CAD
• United States: $40 CAD

Our Shipping Commitment: We charge flat shipping rates to ensure we can cover our shipping costs. However, if the actual shipping cost is significantly less than what you paid, we'll refund the difference back to you. We believe in fair pricing and want you to only pay what's necessary!

Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

Processing times may be extended during holidays, promotions, or periods of high order volume.

Shipping Destinations

Braided Brilliance currently ships to customers in Canada and the United States.

Estimated Delivery Times

Canada: 2–8 business days after shipment
United States: 4–10 business days after shipment

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, carrier issues, or customs processing.

Customs, Duties & Taxes

Orders shipped to the United States may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by U.S. authorities. These charges are the sole responsibility of the customer and are not included in product or shipping prices.

By placing an international order, the customer agrees to accept responsibility for any applicable customs duties, taxes, or fees.

If a customer refuses delivery of an order, fails to pay required customs charges, or otherwise causes a shipment to be returned to Braided Brilliance, the customer will be responsible for all return shipping costs, customs fees, brokerage fees, and any additional charges incurred.

Shipping charges are non-refundable, and Braided Brilliance is not obligated to reship or refund orders that are refused or returned due to unpaid customs duties, taxes, or fees.

Braided Brilliance is not responsible for delays caused by customs or government agencies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Braided Brilliance is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to assist in resolving the issue.

Returns & Refund Policy

Due to the handmade and custom nature of our mule tape halters and tack, all sales are final.

Braided Brilliance does not accept returns, exchanges, or cancellations once an order has been placed.

Customers are responsible for reviewing product descriptions, sizing, and order details carefully before purchasing.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and assist with a resolution.

Return shipping costs, customs fees, duties, taxes, and brokerage fees are the responsibility of the customer unless the issue is due to an error on our part.

Questions? If you have any questions about shipping, please contact us at bbhalters@gmail.com